Answers in minutes, not days

Hold Music No More: Contact Lunubet Casino

Pick live chat, e-mail or phone to reach Lunubet Casino support, open 24 hours a day, 7 days a week, every day of the year.

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Paid today

803,891 NZ$

6,388 Players online

Licensed and auditedOperating under ALSI-863284 since 2007, independently audited by QUINEL and Gaming Laboratories International.

Fast payoutsAverage withdrawal processed in 16 minutes, with NZ$48M paid weekly to players.

Data protectionAll transactions secured with 256-bit SSL encryption, meeting international security standards.

Three support channels

Skip the Queue: Chat, E-mail or Call

Lunubet Casino staffs all three lines around the clock, so your question never sits overnight.

Talk to Someone Right Now

Open live chat on the site for anything urgent, such as a stuck withdrawal or a login problem; a person typically answers within one minute, at any hour.

Open chat

A Written Reply Within a Day

Write to [email protected] with screenshots or account details for anything that needs a paper trail; expect a reply within 24 hours, usually sooner.

Write in

Want to Talk It Through?

Call +64 9 917 4954 in NZST for a conversation about a payment, verification or bonus; most calls are picked up within two minutes.

Call support

You are in New Zealand

Need Help from New Zealand?

Lunubet Casino runs a New Zealand phone line, keeps NZST hours and follows Anjouan licensing rules.

How to reach us

NZ phone+64 9 917 4954

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises us

RegulatorAnjouan Offshore Finance Authority, ALSI-863284

Where to get help

NZ helpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Lunubet Casino Details That Get You a Faster Reply

Collect the following before you open chat, send an e-mail or dial.

Your registered e-mail address
Account number or username
Payment reference from the transaction
Screenshot of the error or screen
Dates and times of what happened

Right desk first time

Which Address Should You Use?

Skip the general inbox and land your message with the team that actually handles it.

Account matters

General support[email protected]

Verification documents[email protected]

Money matters

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]

Data and privacy[email protected]

Business and partnerships[email protected]

Escalation Path

Put Your Complaint to Support First

By the end you will know each stage and where a dispute finally lands.

Send It to Complaints

Start with [email protected] and describe what went wrong in plain words, with your account e-mail, dates and any screenshots attached.

Number First, Then the Answer

A reference number comes back with the reply, usually well inside a day, and that number is what every later step quotes.

Ask for a Second Look

Should the reply miss the mark, ask for it to be taken further and a senior member of the support team reviews the case again.

When Nothing Else Works

Having worked through support and that review, you may raise the matter with the Anjouan Offshore Finance Authority, the body that licenses Lunubet Casino.

Free, Confidential Gambling Support

Independent organisations help with gambling problems, and they sit apart from Lunubet Casino. The Gambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand and the Multi-Venue Exclusion Programme all back players in this country, free of charge, and you can reach them yourself, whenever you need to.

Gambling Helpline New Zealand. A free, confidential line for anyone worried about their own or a family member's gambling.

The Problem Gambling Foundation of New Zealand. Counselling and practical advice for players and whanau across Aotearoa.

Multi-Venue Exclusion Programme. A way to bar yourself from several venues at once, not just one.

Six Common Questions

Lunubet Casino Support Questions

Most worries about checks, languages and data requests have a short answer you can check now.

trustDo I need to wait long for my verification to clear?+

Expect a wait of about twenty-nine hours once your documents land. Photo identification, proof of address and a payment card image cover it in nearly every case. Sending clear, uncropped images saves a round trip.

trustDo I need to speak anything other than English to reach support?+

English, German, Finnish and Norwegian are the languages on offer, so Kiwi players are covered. Reply language follows whichever one you write in.

trustCan I ask for a copy of my data or have it deleted?+

Yes, and the privacy team handles it. Write to [email protected] asking for a copy or for deletion of your personal data, and the request is logged and answered. Some records must be held under licence rules, and you will be told which.

trustWhat happens when a support answer is not good enough?+

When a reply leaves you unsatisfied, complain to [email protected] and set out what happened and what you want fixing. Support gets a first look, then a formal review follows. Still unhappy after that? The Anjouan Offshore Finance Authority is the regulator you can approach.

trustDo I need to give my password for support to find my account?+

No password is ever needed, and nobody here will ask for one. Your registered email address identifies the account instead. Quoting a payment reference or a ticket number speeds the match-up.

trustWhen was the Lunubet Casino licence issued and by whom?+

Lunubet Casino LLC trades under licence ALSI-863284, granted by the Anjouan Offshore Finance Authority. Registration number 949392 (Anjouan) and the address Bandar Salaam, Mutsamudu appear in the site terms. Licences of this kind are reviewed and can be checked with the regulator.

Need an Answer Now

Slow Promises, Fast Realities

Our desk runs the same way every day, which is how we keep reply times short.

Live Chat

Chat hours24 hours a day, 7 days a week

Chat first replyabout 1 minute

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail replywithin 24 hours

Phone

Phone number+64 9 917 4954

Phone waitabout 2 minutes

Company Behind the Brand

Check the Company Before You Play

Unclear ownership is the worry here, so the company and its licence are set out plainly.

Company

Legal nameLunubet Casino LLC

Company number949392 (Anjouan)

AddressBandar Salaam, Mutsamudu

License

RegulatorAnjouan Offshore Finance Authority

License numberALSI-863284

Written Contact

Support e-mail[email protected]