Your account controls

Set your Lunubet Casino limits before you play

Play only from 18+, and every Lunubet Casino account carries deposit limits, loss limits, session reminders, self-exclusion and reality checks.

Set your limit

Licensed and auditedOperating under ALSI-863284 since 2007, independently audited by QUINEL and Gaming Laboratories International.

Four lines to know

Age, licence, helpline, contact

Lunubet Casino puts the practical details where you can find them, without noise.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-863284

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Account safeguards

A calmer session, set in advance

You will know exactly which controls live in your account and when each one earns its place.

Cap your top-ups

A deposit limit caps what you can add to the account over a period you choose. Switch it on before your first spin, while your head is clear.

A floor under your balance

Loss limits stop the session once your net losses reach the level you picked. Turn it on when play is eating into money you would rather keep.

How long have I played?

Session time reminders nudge you at intervals you decide, so a quick hour does not quietly become an evening. Set them at the start of any long session.

A full stop, not a pause

Self-exclusion locks your account for a break you cannot undo on impulse. Choose it when you want distance, not just a smaller number.

Your session in figures

Reality checks report how long you have played and what you have spent, in plain figures. Switch them on if the session has stopped feeling like an evening out.

While you are still deciding

The moment you want a ceiling

Useful the moment you sign up, and again whenever play starts to feel heavier.

While you are still calm

Open your account settings and look for the responsible gambling section, where every control sits in one place. Take a moment to see what is already active.

When one worry leads

Pick the control that fits the concern: a spending cap, a net loss cap, or a session reminder. Each works on its own and can sit alongside the others.

Sizing the period

Choose your figure or your interval, then the period it applies to: a day, a week or a month. Read the period back carefully, since it shapes how the cap behaves.

Is it showing as active?

Confirm the setting and check that the account shows it as active. From there it applies to your play, and your budget can stay what you planned.

Where to turn

Reach a real person who understands

Talking to someone sits alongside every limit you set in your Lunubet Casino account.

Gambling Helpline Aotearoa

A free, confidential line for players and for the people who worry about them, answered at any hour, with a text option if speaking out loud feels too much right now. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling, peer support and cultural support at clinics around the country, free of charge, with freephone, text and weekday appointment options for you or a relative. pgf.nz

Safer Gambling Aotearoa

A health service information site covering how harm shows up, everyday tips, and a local support finder, written for people who gamble and for their whānau. safergambling.org.nz

It has started to weigh on you

Catching these patterns early keeps a habit from becoming a worry, and nothing about noticing them is a verdict on you. The calm first move is a limit set in your account, or a pause from play.

Should a few of these feel familiar, that is simply useful information rather than a label.

Spending more than you planned to
Chasing money you have already lost
Playing to escape a flat or heavy mood
Keeping your play from people close to you
Borrowing to keep playing
Losing track of time in a session
Feeling restless when you cannot play

When a young person in the house starts typing your password

Is there an age check? Nobody under 18 can hold a Lunubet Casino account. Photo identification, proof of address and a card image are checked before a first withdrawal clears.

Device-level blocking for the household. Blocking software installed across the family computer and each phone keeps casino sites out of reach of children. Set a password only an adult knows, then test the block yourself.

Call and ask for guidance. A quiet, blame-free conversation about what you have noticed lands better than an argument. Gambling Helpline Aotearoa on 0800 654 655 speaks with relatives as well as players, day or night.

A day off, or months away

Take a short break. Inside your account you can step away for a break of hours or days, and access goes quiet for that stretch. It suits the moment when play has lost its shine and you want a short breathing space without closing anything for good.

How long am I locked out? Longer breaks are set in your account as self-exclusion, shutting access for a stretch of months and staying shut for all of it. Once it starts there is no early way back, which is exactly what makes it hold when a hard day arrives.

No register, so my account it is. There is no national self-exclusion register here, so your casino account is where you exclude yourself; choose the period there and it applies to your play with us. If you want someone alongside you through it, the support line below is free and confidential.

Before you decide

How do limits and self-exclusion work here?

The worry about asking and being judged goes away when an answer is plain and short.

Can I call the helpline about my dad's gambling?+

Yes. Gambling Helpline Aotearoa on 0800 654 655 takes calls from relatives at any hour, and you can free text 8006 instead. Problem Gambling Foundation counselling is free too. You do not need your dad's permission to ask for guidance.

Can I undo a self-exclusion before it ends?+

No. Once chosen, a self-exclusion runs for the whole period you picked, and it cannot be shortened from inside your account. Acceptance of that fixed stretch is what makes the tool work, so choose a period you can live with.

Where do I set my limits on a phone?+

Deposit limits, loss limits and session reminders sit in the same account section in the mobile version of the site as on a desktop. Open it while you are calm, before the mood of a session pushes a number higher.

How do I close this account permanently?+

Write to [email protected] from your registered email address and ask for the account to be closed. Our team replies around the clock. If you want play blocked rather than the account removed, say so and we set a self-exclusion instead.

Does self-excluding here block other casinos?+

No. New Zealand has no national self-exclusion register, so a self-exclusion is set in this casino account and covers this account only. If other sites are part of your plan, set an exclusion with each one directly, or install blocking software.

Can I change a limit I set last week?+

Yes. Deposit and loss limits are adjusted in the same section of the account where you set them. A ceiling sits well when it is chosen in a calm moment rather than in the minutes after a loss, so keep revisiting it with a clear head.